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Privacy Policy

McQueens are committed to ensuring that your privacy is protected. We treat it with the highest standards of security and confidentiality and our policy is not to disclose customer information to any third parties for their own marketing purposes. This privacy information has been prepared in accordance with the Data Protection Act (1998) and the General Data Protection Regulation (GDPR, 2018).

Who we are

Any information you share with McQueens is controlled by us McQueens Flowers Ltd, 229 Cambridge Heath Road, London E2 OEL.

What information we collect and hold about you

When you place an order, register for an account, sign up for our electronic communications (such as our e-mail newsletters) we collect information about you. This generally includes your name, postal address, delivery addresses, e-mail address, telephone number and payment details. When you enter competitions this data is also stored and entrants are automatically subscribed to McQueens newsletter.

How do we use the information about you?

The information you share with us is constituted on the relevant lawful grounds (as defined by the General Data Protection Regulation). The information you share in the process of placing an order allows us to process and fulfil your orders, to update you on the progress of your orders and assist with future customer service enquiries. 

If you have signed up to receive our emails we’ll use your information to send out newsletters and special offers by email only.

Sharing your information

The information you share with us is private and we do not sell it to third parties for marketing purposes. We do not share customer data with other companies


Communicating with you

We will keep you up to date with our latest news, product information, offers and occasional related helpful guides and articles. We’ll do this by e-mail. Our newsletters are only sent out to newsletter subscribers.

If you’d like to stop receiving information from us, call us on 0207 251 5505, email us at or unsubscribe from our marketing emails by clicking the unsubscribe link within any email received.

Access to personal data

You are entitled to view, amend or delete the personal information that we hold. Email your request to us at, call us on 0207 251 5505.

Changes to this Privacy Information

We’ll amend this privacy information from time to time to ensure it remains up to date, reflecting the way we hold and use your personal data and any new laws.

This Privacy Information was updated 24 May 2018.