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Terms and Conditions

Welcome to McQueens website and our applications (each our “Service”). This page (together with the documents referred to on it) tells you the terms and conditions on which our business supply any of their flowers listed on our site to you. Please read these terms and conditions carefully before ordering any flowers from our site. By accessing our site and placing an order you agreed to be bound by these terms and conditions and our terms of use policy.

If you have any questions relating to these terms and conditions please contact before you place an order. If you do not accept these terms and conditions in full please do not use our Service.

INFORMATION ABOUT US is a website operated by McQueens LLP (“we” or “us” or “McQueens”), incorporated and registered in the England and Wales, whose registered office is at 31 Bury Street, London, EC3A 5AR, United Kingdom. Our Company registration number is 10227397. Our VAT number is 245 5519 96.


The purpose is to bring you elegant and luxurious gifts via an excellent service.


McQueens offers an ordering and delivery service from our own Florist in London. We do not accept orders from individuals to a post code in which we cannot deliver to. Operating hours will vary depending on local trading conditions. Please click on the relevant link to view the menus on our Service, and then click on your chosen menu which will provide you with the option to submit your order.


When you place an order through our Service, an email thanking you for your order and confirming your order has been received and accepted us (the “Confirmation Email”) will be sent to you by us. The contract for the supply of any order through us will be between you and us and will only be formed when you have been sent the Confirmation Email by us. Please ensure that you have given us a correct email address as this is how we will communicate with you about your Order. Please also ensure that you provide an accurate address and telephone number to ensure that your orders arrive to the correct location. If you do not open the door or respond to telephonic correspondence within 10 minutes of our delivery drivers physically reaching your address, we reserve the right to leave the premises, and you will be charged for the delivery. McQueens seeks to provide a quality service and will be the first contact in event in there is a problem with your delivery either in regards to quality and/or substance. We do monitor our deliveries very closely and it is of utmost importance to us that they comply with our standards and help us to maintain our reputation. Please let us know if you have any comments relating to our deliverys or in respect of the orders made by emailing or calling us.


All orders are subject to availability. We may offer an alternative for any order it cannot provide you with. Please call us prior to ordering if you have an allergy. We cannot guarantee that any of the deliveries by us are free of allergens.


Our aim is to provide the best delivery service possible. Unfortunately, things do not always go to plan and factors, such as traffic conditions and weather, may occasionally prevent us from achieving our targets in this regard. We will do our best to ensure that your order is delivered by the time specified in the email and web page. The timing of your order is determined by taking into account the number of orders and the circumstances being faced by us at that time.


You have the right to cancel an order within a reasonable time and before the order becomes a Started Order. We classify a bad order as any order which is cancelled after an order has started to be made up – preparing the order (a “Started Order”). Customers can cancel an order by contacting us. We may cancel any order and will tell you once we cancel an order. You will not be charged for any orders cancelled in accordance with this clause. Any payment made prior to an order being cancelled by us will usually be reimbursed using the same method you used to pay for your order. Any order cancelled after it becomes a Started Order will be charged to you. McQueens alone will determine whether an order is a Started Order or not.


The price of any order will be listed on our Service. Prices include VAT. Prices will vary between menus. Prices are liable to change at any time, but changes will not affect orders in respect of which you have been presented with the Confirmation Email, save in the case of an obvious pricing mistake, whereby we will notify you as soon as we can about the pricing issue. You may be able to cancel your order once we notify you. Despite our best efforts, some of the services listed on our Service may be incorrectly priced. We will normally verify prices as part of the order process. Payment for all services can be made by credit or debit card through our Service. Once your order has been confirmed your credit or debit card will have been authorised and the amount marked for payment. Payment is made directly to McQueens. We are authorised by any third parties to accept payment on their behalf and payment of the price of any service or product to us will discharge your obligations to pay such price to a third party. When we make a delivery, we may at our sole discretion charge you a payment processing fee which will be notified to you before you complete your order.


Should you cancel your order before a Started Order, we will refund your order. If you are unhappy with your order upon reception we will over to replace or refund your order, however, we do ask that you let us know with an hour of receiving the order. Given we cannot control the environment where any perishable orders may be placed once delivered, therefore beyond this timescale, we cannot give a refund. Where there is a query regarding a refund McQueens will seek to review each situation and try and find an amicable solution. However, our decision on such matters will be final.


To the extent permitted by law, McQueens provides our Service and content on an “as-is” and “as-available” basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of our Service, or that it will be timely or error-free or that defects will be corrected. Subject as provided below, neither McQueens nor any Partner shall have any liability to you for any direct, indirect, special or consequential losses or damages arising in contract, tort (including negligence) or otherwise arising from your use of or your inability to use our Service. In the event that McQueens or our Partners are found to be liable to you our total aggregate liability is limited to the purchase price of the order, you have paid for in your order. This does not include or limit in any way McQueens or any Partner’s liability for any matter for which it would be illegal for us or it to exclude, or attempt to exclude, our or its liability, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.


No party shall be liable to the other for any delay or non-performance of its obligations under this Agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion. For the avoidance of doubt, nothing in clause 11 shall excuse the Customer from any payment obligations under this Agreement.


Neither you, McQueens nor our Partners’ shall be responsible to the others for any delay or non-performance of its obligations under this agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion.


If any provision of this agreement is judged to be illegal or unenforceable, the continuation in full force and effect of the remainder of the provisions shall not be prejudiced.


These terms contain the whole agreement between the parties relating to its subject matter and supersede all prior agreements, arrangements and understandings between the parties relating to that subject matter.


McQueens may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.


The English courts will have jurisdiction over any claim arising from, or related to, any use of our Services. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.



A £500.00 non-refundable deposit is required to reserve your place on our 4-Week Vocational and 1-Week Floristry Courses at McQueens. The balance amount of the course should be paid two months prior to the course commencing.  Alternatively, if the course starting in less than 2 months, payment in full is required to secure your booking.


The full amount of the course fee is required to reserve your place on our One-Day Classes


A full amount of the agreed price must be made to secure your booking for a private class


Students may transfer their registration from one course to another course up to one month prior to the original course date subject to availability  Once a student has transferred no refunds can be made for the cancellation of either course. Only one transfer by any delegate may be made.

If a refund is approved, it will be made through the original mode of payment only. Cancellations made prior to one month of the course commencing may receive 50% deposit. No refund is offered for cancellations less than one month prior to the course commencing